Politique de remboursement
Cancellation Policy
updated: 10-Feb-2022
All orders are automatically processed on our secure merchant processor and sent for shipment as soon as they are placed. During this process we incur irreversible fees. Therefore, while we understand that orders might need to be changed sometimes, we are unable to do it free of charge after a certain point. We strictly adhere to the following cancellation policy:
If you cancel your order BEFORE it has been shipped, you will be assessed a 5-10% cancellation fee before credit is issued (depending on the payment method and the warehouse).
If you cancel your order AFTER it has been shipped, please follow our Return Policy. The cancellation will have to be treated as a Return with all applicable fees.
Orders which are REFUSED AT DELIVERY will be assessed all of the applicable fees listed above - including restocking, cancellation and other applicable fees.
Cancellation requests must be sent to our email info@atmotube.com or our contact form https://help.atmotube.com/contact-form/
- Put in your request order # and the date of purchase
- Add “Cancel” in the subject
- All the cancellation requests must be sent from the same email that was used for the purchase.
- To complete your return, we require a receipt or proof of purchase.
! Make sure you provide all necessary information in time, otherwise we may not be able to process your cancellation request before shipping.
Please note that a small percentage of orders cannot be stopped from being shipped from our warehouse even though they may not have physically left the premises. In these rare instances, the customer will be responsible for the corresponding shipping and restocking fee incurred. Typically, most orders are automatically fulfilled and shipped within 1-3 business days from the time they are received.
Return Policy
No returns, all sales are final
We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at info@atmotube.com with details of the product and the defect.
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.
Late or missing refunds
Please confirm with customer support that a refund was approved.
If the refund was approved and you haven’t received a refund after seven business days, we advise you to contact your credit card company and/or bank. There is often some processing time before a refund is posted. If you have not received your refund within 21 business days, please contact us at info@atmotube.com.
If you have questions, please contact us at info@atmotube.com.
For replacement or refund of items that are defective, please see Atmotube’s Warranty Policy https://atmotube.com/warranty. In such cases, please contact us at info@atmotube.com.